Oliver Pluff wants every customer to be happy with their purchases from our Company. Please contact us if you are not 100% satisfied. You may return items for a store credit or refund, minus processing fee, within 30 days of receiving your order. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken upon use. Please follow these instructions:

Product Exchange & Refund Procedure

To start a return or exchange, click here

If you add Checkout+ at checkout, we’ll cover return shipping on eligible returns and include package protection for extra peace of mind.

If you choose not to add Checkout+, return shipping costs will be your responsibility and a 10% restocking fee will apply.

If you have any questions or concerns with the return process, call us at (843) 779-6622 or email us at info@oliverpluff.com

Please note: Original and return shipping charges will not be refunded